Refund policy
Return & Refund Policy
At Grillio, we want you to be completely satisfied with your purchase. If there is a problem with your Grillio product, we are here to help.
Defective or faulty products
All Grillio products are covered by the consumer protections applicable under South African law.
If your product is defective, unsafe, or does not perform as reasonably expected, please contact us at admin@grillio.co.za as soon as possible.
Depending on the circumstances, we may arrange a repair, replacement, or refund in accordance with the Consumer Protection Act.
Incorrect or damaged orders
If you receive the wrong product or your order arrives damaged, please contact us at admin@grillio.co.za with:
- Your order number
- A description of the issue
- Clear photographs or video of the product and packaging where applicable
We will review the issue and assist you with the appropriate resolution.
Change-of-mind returns
For products that are not defective, damaged, or incorrectly supplied, returns may be accepted at Grillio’s discretion, provided the product is unused, undamaged, and in its original packaging.
The product must be returned with all accessories and components originally supplied.
Return shipping costs for a change-of-mind return may be the responsibility of the customer.
Refunds
Once an approved return has been received and inspected, we will confirm whether the refund is approved.
Approved refunds will generally be processed back to the original payment method.
The time it takes for the funds to appear in your account may depend on your bank or payment provider.
How to request a return
Email admin@grillio.co.za with the subject line “Return Request – [Order Number]”.
Please do not send a product back before contacting us and receiving return instructions.
Grillio reserves all rights available to it under applicable South African law. Nothing in this policy limits any consumer rights that cannot lawfully be excluded.