Terms of service
Terms of Service
Last updated: 29 August 2026
Welcome to Grillio. By accessing or purchasing from our website, you agree to these Terms of Service.
About Grillio
Grillio is a South African ecommerce brand providing cooking and grilling products designed to help customers cook with greater confidence and consistency.
Products
We make reasonable efforts to ensure that product descriptions, images, specifications and pricing displayed on our website are accurate.
Product colours and appearance may vary slightly depending on your device or display.
Orders
When you place an order, you are making an offer to purchase the selected products.
We reserve the right to cancel or refuse an order where necessary, including in cases involving pricing errors, suspected fraud, stock inaccuracies or other circumstances where fulfilment is not reasonably possible.
If we cancel an order after payment has been made, the applicable amount will be refunded.
Pricing
All prices are displayed in South African Rand (ZAR), unless otherwise stated.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted and paid for, except where required to correct an obvious error.
Payments
Payments are processed through the payment methods made available at checkout.
You agree to provide accurate payment and billing information.
Shipping
Delivery times and shipping conditions are explained in our Shipping Policy.
Delivery estimates are not guaranteed and may be affected by courier delays, public holidays, incorrect delivery information, weather, or circumstances outside our reasonable control.
Product use
Customers are responsible for using Grillio products according to the supplied instructions and for taking appropriate care when cooking, grilling or handling hot food and equipment.
Grillio is not responsible for damage resulting from misuse, improper handling, unauthorised modifications or failure to follow product instructions.
Nothing in these Terms limits any rights or protections that cannot legally be excluded under South African law.
Intellectual property
All content on the Grillio website, including our branding, logos, images, graphics, text and product content, belongs to or is licensed to Grillio unless otherwise stated.
You may not reproduce, copy, modify or commercially use our content without permission.
Governing law
These Terms are governed by the laws of the Republic of South Africa.
Contact
For questions regarding these Terms, contact: